For consumers


Always give preference to trusted devices and networks: 

Beware  -  you devices and Internet public or shared networks, as it increases the exposure of your information.


Keep your app up to date: 

The more recent your update, the more secure your device will be. Failure to update opens security holes that can be used by malicious people.


Protect your account: 

Never share the codes we send to your cell phone or email. This may allow third parties to access your JustNep account.


Check the URL: 

When ordering on justnep via the desktop (outside the app), watch out for fake pages with URLs similar to JustNep. Check if the URL starts with "justnep.com " and if it is encrypted (identified by the presence of the "S" in the "HTTP", https: //).


Check out the comments in the comments: 

See what other guests say about the restaurant and its dishes.


Record your address correctly: 

Give precise information on the delivery address, with supplement (if available) and reference points.


Please note during reception:

When your order has "JustNep Delivery", we will show who the delivery person is, check if it is the same as the photo shown in the app.


Warning: 

When paying at the time of delivery of your order, make sure the amount is correct and if there is an error during the collection, check your bank / mobile phone before paying again.


Check the seal and the conditions of the meal: 

Check that the meal is properly sealed and that the order conditions comply with the restaurant menu;
Be careful with email and fake SMS  - Check if the sender of the email is @ justnep.com before responding to a contact and do not share your data via SMS or social networks.


Let us know: 

If the meal hasn't arrived or has had a problem, contact us to find out how to fix it.